Ann Richardson

When Lucy ended up in a ditch in her car in the Surrey Hills one winter, the phone call came through to me at work. Phil immediately offered his help to tow her out of the ditch and though not necessary, he drove to Guildford hospital and waited there with me until Lucy and her friend arrived by ambulance. He stayed with me until Lucy was discharged from hospital. He was so kind and caring and I will never forget how he moved into action to do everything he could to take away the worry and distress I was feeling at the time.